Shipping policy

🚚 Shipping Policy

Overview

We aim to deliver your pet products as quickly and safely as possible. Every order is processed with care to ensure your items arrive in great condition.

⏳ Processing Time

All orders are processed within 1–3 business days after purchase.

Please note:

  • Orders are not processed or shipped on weekends or holidays
  • During high demand periods, processing may take slightly longer

📦 Shipping Time

After processing, estimated delivery times are:

  • 🇺🇸 United States: 7–14 business days
  • 🌍 International: 10–20 business days (varies by location)

Delivery times may vary due to:

  • Customs delays
  • Carrier issues
  • Peak shopping seasons

🚚 Shipping Costs

We offer:

  • 💰 Free shipping on all orders (recommended for your store)
    OR
  • Flat rate shipping (if you choose to charge)

Shipping costs (if any) will be displayed at checkout.

📍 Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Tracking may take 2–5 days to update after shipping.

📦 Lost or Delayed Packages

If your package is delayed, please allow extra time before contacting us.

If your order is significantly delayed or lost, contact us at:
📧 support@yourstore.com

We will work with the carrier to resolve the issue.

🐾 Incorrect Address Disclaimer

Please make sure your shipping address is correct at checkout.

We are not responsible for:

  • Orders shipped to incorrect addresses entered by the customer
  • Lost packages due to address errors

🔁 Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Contact us within 7 days of delivery
  • Include photos of the issue

We will replace or refund the item if eligible.

💛 Our Promise

We’re a pet-loving brand committed to delivering quality products and a smooth shopping experience. Your satisfaction is our priority.