Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at nickjgiltner@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at nickjgiltner@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nickjgiltner@gmail.com.
🔁 Return & Refund Policy
Overview
We want you to be completely happy with your purchase. If something isn’t right, we’re here to help.
📦 Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in the same condition you received it
- The item must be in its original packaging
- Proof of purchase is required
❌ Non-Returnable Items
Some items cannot be returned, including:
- Sale or clearance items
- Gift cards
- Items marked as final sale
💳 Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection.
If approved:
- Your refund will be processed to your original payment method
- It may take 5–10 business days for the refund to appear
🔄 Exchanges
We only replace items if they are:
- Defective
- Damaged
- Or incorrect
If you need an exchange, contact us at support and we’ll help you quickly.
🚚 Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
📩 How to Start a Return
To start a return, contact us at:
Please include:
- Your order number
- Photos (if item is damaged or incorrect)
- Reason for return
🐾 Our Promise
We’re a small pet-loving brand, and your satisfaction means everything to us. We’ll always do our best to make things right.